Frequently Asked Questions

❓What is Grill Masters Club?

Grill Masters Club is America’s leading BBQ and grilling subscription box, curated by real pitmasters to help you discover new sauces, rubs, and grilling essentials every month.

Each subscription box delivers 5+ premium BBQ products - including small-batch sauces, rubs, seasonings, condiments, wood chips, and surprise grilling tools - from award-winning American brands you likely won’t find in big box retailers or grocery stores.

Subscribers can choose monthly, bi-monthly, or quarterly deliveries, making it easy to enjoy or gift the best BBQ experience around.

Every delivery includes a Pitmaster-written recipe booklet packed with step-by-step instructions, pro tips, and pairing ideas to help you make the most of every product.

Beyond our subscription ("The Ultimate BBQ Experience"), we also stock a full line of small-batch rubs, BBQ sauces, marinades, condiments, hot sauces, and grilling fuels available as one-time purchases in our Pitmaster Shop. We're talking premium, award-winning products from American BBQ brands you won't find in your local supermarket. We also stock premium grilling & smoking accessories.

If you aren't interested in a subscription, browse our one-time purchases in the Pitmaster Shop.

Want more information on our subscription options? Check out our HOW IT WORKS page.

Want to give the gift of BBQ? Grill Masters Club has been named America's #1 Gift for Men. Give a subscription to The Ultimate BBQ Experience!

Our subscription box is a “can’t miss” present for any holiday or occasion that will make you a gift-giving hero: Valentine’s Day, Father’s Day, Christmas, birthdays, graduations, housewarming gifts, corporate BBQ gifts and more. Digital and print-and-fold Gift Notification Cards are also available (perfect for last-minute gifts).

Yes — we do! It’s called Pitmaster Perks, and it’s our free BBQ rewards program for Grill Masters Club members and shoppers alike.

It's the most rewarding loyalty program in ALL of barbecue, offering 5% back in reward points on EVERY purchase.

Here's how it works:

  • Join for free — No fees, no gimmicks. Just create a free account (or enroll via your existing account) to start earning.
  • Earn 5% back in points — For every $1 you spend (including subscription and one-time purchases), you’ll collect 5 points.
  • Points → dollars — Every 1,000 points = $10 toward future purchases (essentially the 5% back translates into real value).
  • Redeem instantly or save up — Use your points at checkout to apply discounts, grab free products or unlock bundles — you decide when and how.
  • Bonus point opportunities — On top of base spending, you can earn extra points for actions like leaving reviews, referring friends, following us on social, celebrating your birthday, and more.
  • VIP perks & early access — Pitmaster Perks members get access to exclusive bundles, first dibs on new drops, and special promotions throughout the year.
  • Your Pitmaster Perks points never expire, so you can save them up for something big — or use them right away on your next BBQ haul.

🔥 Join for free and start earning today: Pitmaster Perks Rewards Program →

Each box includes a rotating selection of 5 or more full-size products:

  • Small-batch BBQ sauces and marinades
  • Award-winning rubs and seasonings
  • Grilling tools & accessories
  • Printed recipe booklet with 6 recipes and grilling pro tips

Our team takes the time to research, taste test, and vet every supplier and product we feature. If the product isn’t up to our standards, it simply won’t be in the box!

Every box follows a unique monthly theme - such as Pulled Perfection or The Grate Tailgate - complete with recipes and videos that show inspiring ways to use every item.

Remember to scan the QR code inside your box to unlock the full experience, including bonus recipes, grilling tips, video content, and exclusive deals and discounts from the suppliers.

Click here to subscribe for yourself or give a subscription as a gift.

Non-subscription orders ship same or next weekday!

Tip: See the current status of monthly shipments on our Box Status page.

Your first box ships within 72 hours. Subsequent boxes will ship on or around the 9th or 23rd of the following month, depending on when your first box ships. Subscription orders received from the 1st to 15th of each month get placed in the batch that ships on the 9th; subscription orders received from the 16th – 31st of each month get placed in the batch that ships on the 23rd.

Boxes arrive at their destination 3-8 days after the tracking number was generated. Please note that boxes ship from our fulfillment center in Texas.

Once your box has been packed and assigned a shipping label, you’ll be notified via email when it ships. This will include tracking information so you can monitor the status of your delivery.

International customers can order month-to-month, bi-monthly and quarterly auto-renewing "Pay As You Go" subscriptions. We cannot offer prepaid subscriptions to international customers at this time. We also cannot provide a guarantee on the condition of our boxes, or timing of their delivery, for international orders.

PLEASE NOTE: We DO NOT offer refunds or replacements for damaged or undelivered boxes shipped outside of the United States.

While we appreciate every international customer, please remember that shipments are made at your own risk. Grill Masters Club cannot be held responsible or liable if the box arrives damaged, or doesn’t arrive at all. That said, we are working to improve the experience for international members, and hope to offer more options in the future.

We also ship one-time purchases internationally (non-subscription products)! Shipping cost is calculated at checkout based on what's in your cart. Visit the Pitmaster Shop to browse all of our one-time purchase options.

Absolutely. Grill Masters Club is consistently rated one of the best gift boxes for men who love BBQ, grilling, and smoking.

Each box turns an ordinary cookout into an unforgettable experience, making it perfect for Father’s Day, birthdays, Christmas, or any occasion. Gift subscriptions come with instant digital cards, so you can send BBQ joy in seconds. The whole family will be thrilled with this purchase!

Not at all. Our pitmasters create recipes and tips for gas grills, charcoal grills, pellet smokers, and even indoor setups. Truth be told, the seasonings and sauces are great when cooking in the kitchen, too.

Whether you’re a weekend griller or a seasoned pro, the products and recipes adapt to your gear and experience level.

Yes! In addition to our subscription boxes, you can shop one-time BBQ essentials through our Pitmaster Shop - no membership required.

Interested in purchasing a past subscription box as a one-time purchase? We got you. Browse past subscription boxes in our Limited Released BBQ Box collection here (don't wait, these boxes are only available while supplies last). Check out our Mystery Box option or our 3-Box Bundle as an easy way to experience our boxes without a subscription.

In the Pitmaster Shop, we carry dozens of small-batch sauces, rubs, marinades, and grilling tools featured in past boxes, available for one-off purchase or bundle deals. Shop our collections below:

Visit our Gift Notification Card page to explore print and digital versions to send to your gift recipient.

Father’s Day, anniversaries, birthdays, congrats, thank you versions and more are available!

Gift Notification Cards are the perfect solution when giving a subscription as a last-minute gift, and their first box won't arrive in time for the occasion.

The Ultimate BBQ Experience is a subscription and subscriptions are set to automatically renew. However, you can pause or cancel your subscription at any time by logging in to your account or by submitting a support request.

Depending on when your subscription was ordered, automatic renewals (recurring billing) occur on the 1st or 15th of the month after your subscription’s final box has shipped. This means your card will be charged on the 1st or 15th if your subscription is set to automatically renew.

Simply put, if you’re a month-to-month subscriber, you’ll be billed monthly. If you purchase a 3-month auto-renewing subscription, you’ll be billed every three months.

To change the automatic renewal settings for your subscription, log in to your account or email support@grillmastersclub.com to submit a support request.

Here are examples of what you can expect:

Example #1: On July 3rd, you purchase a month-to-month subscription set to automatically renew. Your first box will ship within 72 hours; on August 1, the payment method saved in your account will be charged to automatically renew your monthly subscription so you can receive a box that will ship August 8.

Example #2: On November 16th, you purchase a 3-month subscription set to automatically renew. Your first box will ship within 72 hours; your second box will ship on December 18; your third box will ship on January 18. On February 15, your credit card will be re-billed for a 3-month subscription. The first box from your new subscription will ship February 18.

Example #3:On May 9, you purchase a 6 month subscription set to automatically renew. Your first box will ship within 72 hours; your second box will ship on June 8; your remaining boxes will all ship on the 8th of each month. Your final box will ship October 8. On November 1, your credit card will be re-billed for a 6-month subscription. The first box from your new subscription will ship November 8.

You can change the renewal settings for your subscription at any time. Simply log in to your account or submit a support request.

No problem, we'll make it right!

We’re very sorry to hear that your box incurred damage during the shipping process — we promise it didn’t leave the warehouse that way! We’ve been working hard to improve packaging in order to meet our goal of reducing the number of boxes damaged while in transit.

Please email support@grillmastersclub.com with pictures of the inside and outside of the box exactly as you received it before you dispose of any damaged product(s).

We know it can be messy, but we require images of the damage as supporting documentation before we can issue a replacement (we have to submit them to the carrier when filing a claim). Thank you in advance for your cooperation!

Please note that canceling prevents your subscription from automatically renewing on the 1st or 15th of the month. Canceling your subscription does not initiate a refund; however, if you cancel and contact us before the box ships to request a refund, we are happy to accommodate. Please note that we cannot refund a box that has already shipped. 

To cancel your subscription, log in to your account here. After logging in, you have the ability topause, cancel or extend any active subscriptions.

Any unshipped prepaid boxes from your initial order will still be shipped. The moment you are charged for a subscription, at least one shipment is generated. The number of shipments depends on the subscription term you selected at checkout: A month-to-month subscription generates one shipment, a 3-month prepaid subscription = 3 shipments, 6-month = six shipments, 12-month = 12 shipments.

Example: You purchase a 3-month prepaid subscription on July 25th set to automatically renew*. You receive your first box in August and your second in September.

After receiving your second box in September, you decide you do not want the subscription to renew and you log in to your Grill Masters Club account and cancel your subscription.

You still have one prepaid box to receive in October from your initial 3-month subscription order. When you cancel your subscription, you are canceling the next renewal (which would have renewed on October 18th, and shipped November 9th). When you receive your October box, your subscription will expire.

If you’d like to see your product and company featured in a Grill Masters Club box, you’ll need to send us samples for tasting and provide wholesale information.

Please email sourcing@grillmastersclub.com to learn more.

Absolutely! We’re always on the lookout for opportunities to work with content creators on all types of content — from video collaborations to guest posts on our blog and more.

If you have a piece of content you’d like featured on GrillMastersClub.com and promoted on our social media accounts, please review our UGC Terms and email the content to social@grillmastersclub.com.

For more information about content collaborations, please email social@grillmastersclub.com or contact us on social media.

Yes, if you’d like to promote Grill Masters Club and earn commissions on your sales then you should apply to our affiliate program. To apply to or learn more about our affiliate program, visit our our Affiliate Program page.

If you have a question or need assistance, please email support@grillmastersclub.com.

For business inquiries, email sourcing@grillmastersclub.com.