Frequently Asked Questions

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”3.19.13″ custom_padding=”0px|||” custom_padding_tablet=”50px|0|50px|0″ transparent_background=”off” padding_mobile=”off”][et_pb_row admin_label=”row” _builder_version=”3.19.13″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_toggle title=”WHAT IS THE GRILL MASTERS CLUB?” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Love grilling, smoking, and bbq? Of course you do, that’s why you are here. The world is full of people who are masters of the grill. People who can turn a slab of meat into a gift of tender juicy goodness.

That means you also love trying new things that will make you a better pitmaster. That’s were the Grill Masters Club comes in. Every month we send you a box of sauces, rubs, marinades, wood chips, new recipes, and grilling accessories to your door.

We are a small team hailing from Jacksonville, Florida and together we source, design, advertise, process, box, ship, facebook, blog, and share the all thing grilling. Come join the club and share you grilling glory with us all.

[/et_pb_toggle][et_pb_toggle title=”WHAT KIND OF ITEMS ARE INCLUDED IN A GRILL MASTERS CLUB BOX?” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Each monthly box contains 4-5 products including rubs, sauces, marinades, recipes, and other mystery items that we KNOW you will love. We take time to research, taste test, and vet EVERY supplier we work with.

We love our community and we make sure you come first. If it ain’t good it won’t be in the box.

[/et_pb_toggle][et_pb_toggle title=”WHEN DO BOXES SHIP?” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Our cutoff date is the 4th of every month and orders before the cutoff ship on the 7th of every month. But what does that mean? For example: If you ordered on September 3rd your order would ship on September 7th. But if you were to order on September 5th your order would go out on October 7th. We know it’s a lot of numbers but we promise its worth the wait.

[/et_pb_toggle][et_pb_toggle title=”WHAT ABOUT INTERNATIONAL SHIPMENTS?” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

We cannot provide a guarantee on condition of the box or timing of its delivery on international orders. We also do not offer refunds on shipping as it is a pricey and lengthy process to ship internationally.

[/et_pb_toggle][et_pb_toggle title=”HOW DOES BILLING WORK?” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Recurring billing happens at the end of your subscription regardless of duration. Billing will happen on the 15th after your subscription ends. For example if you bought a month to month on the 5th, you would be billed the following month on the 15th. One more example, if you ordered a 3 month subscription on the 17th you would receive your first box the following 7-9th and would be re-billed the 15th after the 3rd box has arrived.

[/et_pb_toggle][et_pb_toggle title=”HOW DO I SIGN UP FOR THE GRILL MASTERS CLUB?” _builder_version=”3.0.95″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off”]

Simply click Subscribe here or at the top of the page!

[/et_pb_toggle][et_pb_toggle title=”HOW DO I CANCEL MY SUBSCRIPTION?” _builder_version=”3.19.13″]

To cancel your subscription go to grillmastersclub.com and click login. After logging in there is a cancel option. Cancelling cancels future renewals but any paid for boxes will still ship.

[/et_pb_toggle][et_pb_toggle title=”I WOULD LIKE MY PRODUCT FEATURED IN A GRILL MASTERS CLUB BOX.” _builder_version=”3.19.13″]

To get your products featured you will need to send us samples for tasting and send wholesale information as well. Simply email us at sourcing@grillmastersclub.com to get the process started.

[/et_pb_toggle][et_pb_toggle title=”I STILL HAVE QUESTIONS, HOW CAN I CONTACT GRILL MASTERS CLUB?” _builder_version=”3.19.13″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

For customer service inquiries email us at customerservice@grillmastersclub.com

For business inquiries email us at info@grillmastersclub.com 

[/et_pb_toggle][/et_pb_column][/et_pb_row][/et_pb_section]